Nice to meet you

Hello!
We are the Area Agency on Aging of Southwest Arkansas, Inc.

We are a nonprofit organization serving adults age 60 or older, family caregivers, agencies, and organizations working with seniors as a part of national network of more than 650 Area Agencies on Aging throughout the United States.

Ombudsman

A Long-Term Care Ombudsman (LTCO) is a resident advocate making sure residents at long-term care facilities have a good quality of life and get the care they need and deserve.

The LTCO reviews and investigates complaint allegations including abuse, neglect, and exploitation made by or on behalf of residents. Federal law gives each nursing home resident the right to quality of care and quality of life. This includes freedom from neglect, abuse, exploitation, and misappropriation of property. During these investigations, the LTCO cannot share information with anyone without a resident’s consent. 

We employee two full-time ombudsmen working with the Arkansas Long-Term Care Ombudsman Program. Anyone who has a concern about a resident may contact an ombudsman whether that is a friend/relative, facility staff/admin, health care professional, guardian, or an anonymous caller.